Specialist, CS Labs (Mandarin)
Airbnb(12 days ago)
About this role
A Specialist, CS Labs at Airbnb is a customer-facing role within Community Support focused on supporting the Airbnb community and improving service experiences. The role collaborates with cross-functional teams to inform product and service improvements and contributes to data annotation projects that support machine learning models.
Required Skills
- Case Management
- Communication
- Problem Solving
- Empathy
- CRM
- Multitasking
- Stakeholder Engagement
- Data Labeling
- MacOS
- Google Suite
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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