Specialist, CS Labs (Portuguese / German)
Airbnb(1 month ago)
About this role
The Specialist, CS Labs at Airbnb is a full-time Community Support role based in Ireland focused on representing the Airbnb community and helping shape customer service and product experiences. The role works cross-functionally to provide insight into user needs and contribute to improvements in services and machine-learning projects.
Required Skills
- Customer Service
- Case Management
- Communication
- Problem Solving
- Multitasking
- Empathy
- Stakeholder Management
- CRM
- Data Annotation
- Google Suite
+1 more
About Airbnb
airbnb.comAirbnb is a global travel marketplace that connects people seeking short-term lodging and local experiences with hosts who list unique homes, apartments, boutique stays, and activities. Beyond accommodations, it offers curated “Experiences” (tours, classes, guided activities) and tools for hosts such as pricing, calendar management, secure payments, and protection programs. Travelers choose Airbnb for its wide selection of distinctive listings, community reviews and trust-and-safety features, and a convenient booking platform available worldwide.
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