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Specialist, Customer Experience at Zocdoc - ApplyBlast

Specialist, Customer Experience

Zocdoc

24 days ago

3.5 on Glassdoor

Pune, Maharashtra, India

Onsite

Full Time

Medior

0 applicants

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About this role

The Specialist, Customer Experience at Zocdoc plays a pivotal role in ensuring exceptional customer service by assisting patients via phone, email, and chat. The role focuses on guiding users through the online appointment booking process and resolving their issues with empathy and efficiency. This position supports the company's mission to give power to the patient by maintaining high satisfaction scores and adhering to industry regulations.

Responsibilities

Assist patients via phone, email, and chat to book appointments and resolve issues
Guide users through the online booking process to ensure a seamless experience
Maintain high customer satisfaction scores while adhering to company policies and regulations

Skills

About Zocdoc

zocdoc.com

Headquarters

New York, New York, United States

Company Size

501-1000 employees

Founded

2007

View Profile

Zocdoc is an online healthcare marketplace that helps patients find and book in-person and telehealth appointments with doctors, dentists, and other providers. Users can search by specialty, location, insurance, availability, and read patient reviews, then book appointments in real time with reminders and digital check‑in. For clinicians and practices, Zocdoc offers scheduling and practice‑management tools to accept online bookings, fill openings, and manage patient flow. The platform emphasizes convenience and matching patients with in‑network providers quickly.