specialist, Customer Success - Bilingual

Philip Morris International(4 months ago)

HybridFull TimeJunior$60,440 - $80,791 (estimated)Customer Success

About this role

A Bilingual Customer Success Specialist supporting an existing customer base to build strong relationships across the customer lifecycle and ensure satisfaction and engagement. The role requires developing deep product knowledge to address customer questions and concerns and drive retention and value.

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Required Skills

Customer Service
Sales
High-Volume Calling
Technology Learning
Process Orientation
Problem Solving
MS Office
Salesforce
Communication
Documentation

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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