ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.

Features

Auto Apply Resume Optimizer Cover Letter Optimizer Interview Prep

Company

Social Media

Need Help?

team@applyblast.com

Specialist, CX Digital Transformation at BCAA - ApplyBlast

Specialist, CX Digital Transformation

BCAA

3 months ago

3.9 on Glassdoor

Hybrid

Full Time

Senior

0 applicants

View Job Listing

Apply to 100+ jobs

About this role

The Customer Experience Digital Transformation Specialist at BCAA leverages data, customer insights, and feedback to enhance digital experiences across online sales, service, and self-serve channels. This hybrid role involves analyzing digital journeys, defining success metrics, and collaborating with cross-functional teams to drive meaningful improvements in customer interactions. The position focuses on creating simple, seamless, and accessible digital experiences that align with the company's vision of delivering peace of mind to members.

Responsibilities

Monitor and analyze digital sales, service, and self-serve journeys to identify friction points
Synthesize customer insights from analytics and feedback to develop actionable recommendations
Define measurement requirements and validate data collection for digital enhancements
Partner with cross-functional teams to prioritize and optimize digital experience improvements
Deliver reporting and insights to inform decision-making and support CX transformation priorities

Skills

Qualifications

Diploma or degree in Business, Marketing, Communications, Digital Experience, Analytics, or related field

About BCAA

bcaa.com

Headquarters

Burnaby, British Columbia, Canada

Company Size

1001-5000 employees

Founded

1906

View Profile

Roadside assistance, car, home and travel insurance, with BCAA Membership is Rewarding. Join BCAA for exclusive insurance savings and member benefits. Become a member today.