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Specialist I, Provider Support at Grow Therapy - ApplyBlast

Specialist I, Provider Support

Grow Therapy

2 days ago

4.5 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Specialist I, Provider Support role at Grow Therapy focuses on making mental healthcare accessible and affordable by serving as a passionate advocate for clients and therapists. This position involves troubleshooting technical issues, educating customers on the platform, and identifying opportunities for customer growth. The role requires resolving issues via phone and live chat while collaborating with product teams to improve the overall platform experience.

Responsibilities

Troubleshoot and resolve technical issues for clients and therapists
Assist and educate customers on the Grow Therapy platform
Identify root causes and collaborate with product teams to improve the platform

Skills

About Grow Therapy

growtherapy.com

Headquarters

New York, New York, United States

Company Size

201-500 employees

Founded

2020

View Profile

Grow Therapy is a U.S.-based mental health marketplace that helps people find and book therapy—online or in-person—with licensed clinicians who accept their insurance. The platform streamlines insurance verification, matching, and scheduling so patients can access in-network care more easily. Grow focuses on reducing financial and logistical barriers to mental health treatment by connecting users to therapists across specialties and modalities. It also provides practice-facing tools to help clinicians manage appointments and insurance billing.