Specialist - Quality Analyst
MarketStar(2 months ago)
About this role
A Specialist - Quality Analyst at MarketStar is responsible for monitoring agent performance and ensuring that service delivery and customer satisfaction standards are met. The role involves overseeing the quality assurance process across all stages of the business and driving strategies to improve customer experience.
Required Skills
- Quality Assurance
- Customer Experience
- Process Improvement
- Analytics
Qualifications
- BS in Business Administration
- Lean / Six Sigma Green Belt certified
About MarketStar
marketstar.comMarketStar is the leader in outsourced sales, partner enablement, and customer success teams. A pioneer of global outsourcing.
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