Specialist, Service

The Specialist, Service role at Northern Kentucky University serves as a primary resource for students, faculty, staff, and external constituents seeking assistance with academic records, registration, enrollment verification, transcript services, and university policies. The position provides exceptional customer service, maintains the integrity of academic records, and supports student information system operations. This role requires extensive knowledge of university policies, academic regulations, registration processes, and student records management while serving as a key liaison between the Registrar's Office and the campus community.