Specjalista/ka ds. Narzędzi i Analizy Danych w Contact Center

Samsung Research America(1 month ago)

HybridFull TimeMedior$57,254 - $77,817 (estimated)Contact Center

About this role

Join the Samsung Contact Center team and be responsible for optimizing reporting processes and implementing innovative analytical solutions. The role involves identifying efficiency and quality improvements in customer service, preparing analyses and reports, and monitoring the effectiveness of changes implemented.

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Required Skills

MS Excel
SQL
Data Visualization
Problem Analysis
Effective Communication

About Samsung Research America

samsung.com

Samsung is a global technology company that designs and sells consumer electronics, mobile devices, TVs, home appliances, and related services. In the U.S. it offers Galaxy smartphones and tablets, QLED/OLED and smart TVs, laptops and monitors, plus connected home appliances and IoT integration via SmartThings. Samsung pairs hardware innovation (displays, camera and chipset technology) with software and services to deliver integrated experiences across devices. It sells direct-to-consumer through its website and retail partners while also supplying components and enterprise solutions to industry customers.

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