Sports Operations Team Lead
WA.Technology(2 months ago)
About this role
The Sports Operations Team Lead at WA Technology oversees a team of Trading Assistants, ensuring daily workflow efficiency and performance while also addressing team and customer queries. This role includes onboarding and training new team members, conducting performance reviews, managing incident communications, and identifying departmental issues for resolution. Collaborating closely with other team leads and the Director of Operations, the lead is responsible for quality assurance and continuous improvement within the Sportsbook operations.
Required Skills
- Team Leadership
- Training Development
- Performance Reviews
- KPI Logging
- Escalation Management
- Communication Management
- Issue Identification
- Workflow Management
- Quality Assurance
- Objective Delivery
+6 more
About WA.Technology
www.watechnology.comWA.Technology is a leading provider of comprehensive iGaming platform solutions designed to help businesses establish and grow in the gaming industry. They offer customizable options for building casinos, sportsbooks, lotteries, fantasy sports, and poker platforms, with a focus on delivering seamless integration and operational flexibility. Their extensive product suite, combined with managed services and dedicated support, ensures clients can efficiently launch and manage their gaming offerings while targeting emerging markets. With a commitment to innovative technology and industry expertise, WA.Technology is poised to empower gaming entrepreneurs worldwide.