Sportsbetting Support Lead

Magic Eden(1 month ago)

RemoteFull TimeSenior$133,274 - $177,533 (estimated)Operations

About this role

The Sportsbetting Support Lead at Magic Eden is responsible for managing high-complexity bet-related escalations and serving as the internal expert on sportsbook mechanics, including odds formats and settlement logic. This role involves drafting and refining support policies and documentation, training and mentoring junior specialists, and collaborating with cross-functional teams to address edge cases and improve operational workflows. The ideal candidate will have 3-7+ years of experience in sportsbook operations, a strong understanding of betting principles, and the ability to work hands-on in a dynamic startup environment.

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Required Skills

Sportsbook Operations
Customer Support
Bet Settlement
Trading Support
Odds Formats
Settlement Logic
Market Types
Exception Handling
Policy Drafting
SOP Management

+10 more

Qualifications

3–7+ years of direct experience in sportsbook operations, customer support, bet settlement, or trading support at an online betting operator.

About Magic Eden

magiceden.io

Magic Eden is a leading NFT marketplace that allows users to discover, mint, buy, sell, and trade NFTs and digital collectibles. It features a user-friendly platform where collectors can explore top NFT collections and stay updated on the latest NFT drops. With a focus on various blockchain networks including Solana, Ethereum, and Bitcoin, Magic Eden aims to provide a comprehensive and accessible experience for both creators and collectors in the growing digital art space.