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Sr Admin Support Asst - MTS Call Center Scheduling at Mecklenburg County Golf - ApplyBlast

Sr Admin Support Asst - MTS Call Center Scheduling

Mecklenburg County Golf

10 days ago

Charlotte, North Carolina, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Sr Admin Support Asst - MTS Call Center Scheduling role provides administrative support and handles high-volume inbound and outbound calls for the Mecklenburg Transportation System (MTS) Call Center. The position is responsible for scheduling Non-Emergency Medical Transportation (NEMT), determining eligibility for transportation services, and resolving customer inquiries. The role requires strong customer service skills, data entry proficiency, and the ability to manage confidential information in a fast-paced environment.

Responsibilities

Schedule Non-Emergency Medical Transportation and determine eligibility for transportation services
Handle inbound and outbound calls to resolve customer issues and process applications
Provide administrative support by maintaining files, preparing reports, and conducting research