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Sr AI-Driven Enterprise Support Engineer at NICE - ApplyBlast

Sr AI-Driven Enterprise Support Engineer

NICE

3 months ago

3.8 on Glassdoor

Seattle, Washington, United States

Hybrid

Full Time

Senior

0 applicants

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About this role

The Sr AI-Driven Enterprise Support Engineer will serve as the primary technical partner for enterprise customers, leveraging AI tools to troubleshoot complex issues, drive outcomes, and build trusted relationships. The role focuses on proactive account management, strategic problem solving, and influencing future AI-powered support capabilities.

Responsibilities

Serve as primary technical support partner for enterprise customers
Troubleshoot advanced issues across CXone and related applications
Leverage AI-driven tools to accelerate investigations and provide insights
Coordinate cross‑functional teams to resolve complex escalations
Provide strategic feedback to product and AI teams

Skills

About NICE

nice.com

Headquarters

Hoboken, New Jersey, United States

Company Size

5001-10000 employees

Founded

1986

View Profile

NICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.