Sr. Analyst, Customer Experience Consulting
Philip Morris International(1 month ago)
About this role
The Sr. Analyst, Customer Experience Consulting at Concentrix Catalyst focuses on analyzing customer journeys and generating actionable insights to enhance customer engagement and drive business value. This role involves supporting transformation projects for large clients, and requires collaboration with high-performing teams to develop recommendations that improve customer experiences.
Required Skills
- Customer Journey Analysis
- Voice Of Customer
- Data Analysis
- Stakeholder Communication
Qualifications
- Bachelor's degree
- 4-6 years of consulting experience
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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