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Sr Application Administrator at O'Reilly Auto Parts - ApplyBlast

Sr Application Administrator

O'Reilly Auto Parts

1 month ago

3.2 on Glassdoor

Springfield, Missouri, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Sr Application Administrator ensures the operational health, security, and reliability of the enterprise contact center environment, primarily administering the Cisco Webex Contact Center and Calabrio ONE Workforce Management ecosystems. This on-site role in Springfield, MO, involves designing routing strategies, maintaining enterprise integrations with HR/payroll systems like UKG, and providing Tier 3 technical support to optimize the customer and agent experience. The position requires deep expertise in Cisco CCaaS, WFM platform administration, and advanced flow design to drive continuous improvement and incident resolution.

Responsibilities

Administer and optimize Webex Contact Center platform via Control Hub
Configure Calabrio WFM and integrate with HR/payroll systems like UKG
Design complex routing strategies and IVR menus using Flow Designer

Skills

Qualifications

Bachelor's degree in Computer Science, Information Technology, or equivalent industry experienceCisco Certified Specialist – Webex Contact CenterCalabrio Certified Administrator

About O'Reilly Auto Parts

oreillyauto.com

Headquarters

Springfield, Missouri, United States

Company Size

10001+ employees

Founded

1957

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Find auto parts, tools, and more at O'Reilly Auto Parts. Shop online for FREE Next Day shipping or pick up your order at one of more than 6,000 stores.