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Sr Assistant Director - Student Financial Services at Northeastern University - ApplyBlast

Sr Assistant Director - Student Financial Services

Northeastern University

5 months ago

Oakland, CA

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Assistant Director for Customer Service oversees service delivery for student aid, accounts, and employment across in-person, electronic, and telephony channels at Northeastern University Oakland. Reporting to the Director of Customer Experience, the role involves managing a small team of frontline staff and student workers while coordinating with Boston-based support teams. Additionally, the position requires active participation in recruitment, yield events, and campus outreach initiatives to ensure operational alignment and equitable student support.

Responsibilities

Oversee service delivery for student aid, accounts, and employment across multiple channels
Recruit, train, and supervise frontline staff and student workers
Monitor customer traffic patterns and service demand to meet expectations
Resolve routine and escalated customer inquiries with subject matter expertise
Coordinate with Boston-based teams to maintain operational alignment

Skills

Qualifications

Bachelor's degree requiredMaster's degree preferred3 years of progressive experience in student financial services or higher education customer serviceSupervisory experienceHigh-volume multi-channel customer service experience

About Northeastern University

northeastern.edu

Headquarters

Boston, Massachusetts, United States

Company Size

5001-10000 employees

View Profile

Northeastern University is a private, global research university founded in 1898 and known for its emphasis on experiential learning and engagement with industry and communities. It offers a broad range of undergraduate, graduate, and professional programs across fields such as engineering, health, business, computer science, and the social sciences, anchored by a signature cooperative education (co-op) model that integrates classroom study with paid, real-world work experiences. Northeastern operates a network of campuses, research centers, and international partnerships that support interdisciplinary research, entrepreneurship, and applied solutions to societal challenges. The university emphasizes career outcomes, innovation, and global engagement through collaboration with employers, governments, and civic organizations.