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© All Rights Reserved. ApplyBlast.com
genpact
A Sr. Associate in Customer Care handles inbound voice calls to assess customer needs, resolve complaints, and process orders for products like leasing and banking services. The role requires building trust through effective verbal communication while maintaining a positive brand image and adhering to established communication procedures. Responsibilities include managing customer emotions, utilizing digital channels for support, and documenting interactions accurately using tools like Excel.
Headquarters
New York, New York, United States
Company Size
10001+ employees
Founded
1997
Genpact is an agentic and advanced technology solutions company that uses process intelligence and AI to deliver measurable outcomes for businesses. It enables digital transformation through intelligent automation, analytics, and process optimization across industries. With a global delivery network and deep domain expertise, Genpact partners with enterprises to reimagine operations, improve efficiency, and accelerate value from data-driven insights. The company emphasizes practical, ROI-focused technology solutions that blend AI, automation, and process excellence to drive tangible business results.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for genpact.
10% below the average for this role
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