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© All Rights Reserved. ApplyBlast.com
genpact
The Sr. Associate - Customer Care - Voice 5B role at Genpact focuses on monitoring and supporting customer care activities to ensure adherence to service level agreements (SLAs). The position involves tracking agent schedules, conducting root cause analysis for deviations, and optimizing workforce efficiency through data-driven insights. This role requires collaboration with operations teams to drive process improvements and support business operations in a fast-paced, innovation-driven environment.
Headquarters
New York, New York, United States
Company Size
10001+ employees
Founded
1997
Genpact is an agentic and advanced technology solutions company that uses process intelligence and AI to deliver measurable outcomes for businesses. It enables digital transformation through intelligent automation, analytics, and process optimization across industries. With a global delivery network and deep domain expertise, Genpact partners with enterprises to reimagine operations, improve efficiency, and accelerate value from data-driven insights. The company emphasizes practical, ROI-focused technology solutions that blend AI, automation, and process excellence to drive tangible business results.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for genpact.
genpact didn’t post a salary, so this is our estimate from similar listings.
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