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Sr. Client Advocate - Remote at Flagstar Bank - ApplyBlast

Sr. Client Advocate - Remote

Flagstar Bank

5 months ago

2.9 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

A Senior Client Advocate at Flagstar Bank handles customer inquiries regarding banking accounts, creates documentation, and cross-sells products through telephone interactions.

Responsibilities

Handles all branch support calls upon completion of the training program
Uses problem solving skills to identify and communicate appropriate solutions to customers
Provides customers with information about basic products and services
Maintains familiarity with systems and applications
Completes required soft skills and additional call type training classes