Sr. Client Success Manager

AHEAD

3 months ago

4.3 on Glassdoor

Gurugram, Haryana

Onsite

Full Time

Medior

1 applicant

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About this role

The Client Success Manager is responsible for managing and growing AHEAD Managed Services customer relationships. This role serves as the primary point of escalation and coordination between customers, the AHEAD Services organization, and the Client Director. It oversees service performance, renewals, and reporting while driving customer satisfaction and continuous improvement. The position is based onsite in Gurugram, Haryana with frequent onsite presence required at client locations.

Skills

Qualifications

Undergraduate DegreeITIL Foundation CertificationPMP Certification

About AHEAD

ahead.com

AHEAD engineers customized data, developer, and infrastructure platforms to accelerate the impact of technology for modern enterprises. They provide platform solutions across cloud, hybrid, and on‑prem environments—covering infrastructure modernization, platform engineering, data platforms, DevOps, observability, security, and lifecycle management—along with managed services to improve IT operations. Combining strategy, implementation, and ongoing operations, AHEAD works with major cloud and infrastructure partners to help organizations migrate, modernize, and run critical systems with seamless integration and measurable outcomes.