Sr. Consumer Services Associate - Ben & Jerry's

The Sr. Consumer Services Associate serves as the primary voice of Ben & Jerry's, managing consumer inquiries across phone, email, social media, and mail to deliver exceptional customer service. This role involves resolving complex consumer concerns, maintaining accurate records, and collaborating with cross-functional teams to support brand initiatives and continuous improvement. The position requires a proactive professional who thrives in a fast-paced environment while fostering brand loyalty and fan engagement.