Sr. Coordinator, Patient Access (Care Coordinator)

As a Contact Center Associate, you will serve as a critical link between specialty pharmaceutical manufacturers and patients by managing inbound and outbound calls regarding therapy access and adherence. The role involves creating accurate referrals, reporting adverse events, and resolving patient inquiries while utilizing proprietary software to steward accounts from initial contact through final approval. Success in this position requires a clear understanding of payer policies and the ability to provide empathetic, efficient support in a remote, full-time environment.