Sr Customer Care Agent :The Lake Companies
Banyan Software(15 days ago)
About this role
The Sr Customer Care Agent at The Lake Companies (a Banyan portfolio company) is a senior support leader focused on evolving customer care for enterprise manufacturing software customers. Based in Green Bay, WI with a hybrid schedule, the role serves as a bridge between customers and internal teams to drive long-term customer success and operational excellence.
Required Skills
- Queue Management
- Escalation Management
- Coaching
- Training
- Knowledge Management
- Ticket Deflection
- Onboarding
- Project Management
- Customer Education
- Documentation
+2 more
Qualifications
- Bachelor's Degree in Business, IT, Engineering, or Related Field
About Banyan Software
banyansoftware.comBanyan Software acquires, builds, and grows enterprise software businesses, acting as a long-term steward that preserves the legacy of a company for its founders, team, and customers. They position themselves as an operator-investor focused on scaling product, engineering, and go‑to‑market capabilities for acquired enterprise software assets. Banyan emphasizes continuity and sustainable growth rather than quick exits, aiming to maintain value and service for existing customers while expanding the business.
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