Sr. Customer Care Specialist

The Sr. Customer Care Specialist delivers consistent day-to-day customer care and provides account-level coordination for assigned customers, serving as the primary operational point of contact from order receipt through shipment. This role ensures accurate execution, proactive communication, and timely issue resolution while supporting account management, customer retention, and organic growth within existing customer relationships. The position involves independently leading complex customer matters, strengthening assigned customer relationships, and contributing to customer retention and account growth.