Sr Customer Service Agent I

Ecolab(2 months ago)

HybridFull TimeSenior$99,947 - $136,178 (estimated)Customer Service

About this role

Ecolab is hiring a Senior Customer Service Agent I to support specialized and distributor customer accounts and serve as a trusted point of contact for customers and field associates. The role focuses on handling a high volume of inbound interactions while ensuring accurate customer/order information and consistent service quality. This position also includes a senior-level presence within the team through mentoring and knowledge sharing.

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Required Skills

Customer Service
Inbound Calls
Order Entry
Order Processing
Data Entry
Issue Resolution
Escalation Management
Cross-Functional Collaboration
Microsoft Office
SAP

+5 more

Qualifications

High School Diploma
Bachelor’s Degree

About Ecolab

ecolab.com

Ecolab is a global leader in water, hygiene and infection‑prevention solutions and services that help make the world cleaner, safer and healthier. It supplies cleaning chemistries, water‑ and process‑treatment programs, sanitation and infection‑control products, on‑site technical services and digital monitoring platforms to customers across foodservice, hospitality, healthcare, industrial and energy markets. By combining formulation expertise, field service and data‑driven technology, Ecolab helps reduce risk, improve operational efficiency and conserve water and other resources. The company operates worldwide with localized teams and sustainability programs focused on protecting people and vital resources.

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