Sr Customer Service Rep-Test OL

The Senior Customer Service Representative serves as the primary point of contact for National Accounts, handling customer inquiries, processing orders, and resolving complaints efficiently. This role involves coordinating with warehouse and office teams for account administration, invoicing, and credit changes while ensuring accurate order tracking and inventory records. The position requires providing clerical support, scheduling loads, and maintaining updated reports to ensure operational efficiency. Additionally, the Senior level responsibilities include coaching customer service staff, coordinating recalls, and participating in training across multiple sites.