Sr. Customer Support Engineer

The Sr. Customer Support Engineer provides end-to-end technical support for Revvity instruments, ensuring optimal equipment functionality through user maintenance, preventive and corrective repairs, and data interface management. The role involves collaborating with global teams in Finland and the US to resolve cases efficiently, while also conducting customer training and maintaining scientific advisory relationships with distributors in Latin America. This position requires analyzing application and service tickets, supporting leadership with client visit plans, and training the service team to drive customer satisfaction and operational excellence.