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Sr. Desktop Support Analyst - SF at Goodwin - ApplyBlast

Sr. Desktop Support Analyst - SF

Goodwin

4 months ago

3.7 on Glassdoor

San Francisco, CA

Hybrid

Full Time

Senior

0 applicants

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About this role

As a Senior Desktop Support Analyst at Goodwin, you will provide high-quality technical support for desktops, mobile devices, and applications to attorneys and professional staff across various locations. The role involves managing hardware procurement, troubleshooting complex issues, and collaborating with IT infrastructure teams to ensure seamless technology operations. You will also mentor team members, improve support processes, and act as a key liaison for server room and network-related troubleshooting.

Responsibilities

Provide direct and remote support for desktop operating system and application issues.
Perform hardware diagnostics and coordinate timely repairs to ensure customer satisfaction.
Deliver second-level support for software and remote access escalations from user support.
Manage hardware procurement, inventory, and installation of computer equipment upgrades.
Act as a liaison between support groups and IT infrastructure teams for troubleshooting.

Skills

Qualifications

Bachelor's Degree in Computer ScienceBachelor's Degree in Related Field

About Goodwin

goodwinlaw.com

Headquarters

Calabasas, California, United States

Company Size

1-10 employees

View Profile

Goodwin is a global law firm delivering client value through industry knowledge, legal excellence, and business advisory expertise. The firm focuses on six core industries: healthcare, investment funds, life sciences, private equity, real estate, and technology. Goodwin's services span litigation and dispute resolution, regulatory compliance and advisory, and transactions.