Sr. Director, CRM

The Sr. Director, CRM leads Yahoo's centralized CRM organization, owning the performance of the channel portfolio including engagement, retention, and revenue. This role sets channel strategy, defines the role of each communication vehicle, and oversees the optimization agenda to ensure efficient, high-quality user communications. The position involves leading senior leaders across Channel Strategy, Operations, and Innovation while partnering with Product, Engineering, and Analytics to drive measurable results.