Sr. Director, Customer Experience & Strategic Execution

The Sr. Director, Customer Experience & Strategic Execution leads a newly established organization focused on executive escalation management, customer journey optimization, enterprise program management, and root cause elimination. This strategic role drives alignment across multiple departments to improve customer retention, onboarding outcomes, and service quality while overseeing a team of approximately 20 members. The position is responsible for designing and implementing mechanisms that deliver lasting business impact and sustain long-term operational excellence.