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Sr. Director, Customer Success Transformation at Genesys - ApplyBlast

Sr. Director, Customer Success Transformation

Genesys

11 days ago

Remote

Full Time

Director

0 applicants

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About this role

The Sr. Director, Customer Success Transformation at Genesys will architect the future-state Customer Success operating model, defining how customer engagement, Professional Services, and AI work together to create scalable value. This strategic role partners with executive leadership to design multi-year roadmaps, lead complex transformation initiatives, and translate emerging technologies into business opportunities. The position requires strong influence across a global matrixed organization to drive measurable outcomes and sustained adoption of new commercial and operating models.

Responsibilities

Architect the future-state Customer Success operating model
Partner with executive leadership to define strategic choices and transformation priorities
Lead strategic transformation initiatives from problem definition through incubation and scale

Skills

About Genesys

genesys.com

Headquarters

Menlo Park, California, United States

Company Size

5001-10000 employees

Founded

1990

View Profile

Genesys delivers AI-powered omnichannel customer experience and contact center software via its cloud-based Genesys Cloud platform. It enables personalized engagement across channels and end-to-end customer journey orchestration with AI and automation for organizations worldwide.