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Sr. Escalation Engineer at Fortra - ApplyBlast

Sr. Escalation Engineer

Fortra

8 months ago

3.3 on Glassdoor

Remote

Full Time

Senior

0 applicants

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About this role

The Senior Escalation Engineer at Fortra is a technical expert responsible for resolving highly complex customer issues, providing guidance across teams, and influencing product improvements. The role involves hands-on debugging, mentoring engineers, and engaging with customers and stakeholders to ensure product stability and customer satisfaction.

Skills

Qualifications

10+ years experienceC# / .NETReact and JavaScriptSystem ArchitectureDebugging Tools

About Fortra

fortra.com

Headquarters

Eden Prairie, Minnesota, United States

Company Size

1001-5000 employees

View Profile

Fortra (formerly HelpSystems) is an enterprise software company that delivers cybersecurity, secure file transfer, and IT automation solutions to help organizations protect data, manage risk, and meet compliance requirements. Its portfolio—built from in‑house products and acquisitions—includes managed file transfer, email and data loss protection, privileged access and identity/security tools, and automation for IT and business processes. Fortra serves companies across regulated and security‑sensitive industries with integrated, enterprise-grade products and professional services.