Sr. Implementation Consultant

Klaviyo

2 months ago

3.3 on Glassdoor

Remote

Full Time

Senior

3 applicants

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About this role

A Senior Implementation Consultant at Klaviyo leads enterprise customer implementations and shapes delivery strategy across presales and onboarding. The role owns project plans, crafts Statements of Work, and serves as the primary customer contact to ensure implementations deliver value and set customers up for long-term success. It collaborates closely with account teams and cross-functional stakeholders to align scope, timelines, and outcomes.

Skills

Qualifications

PMP (Recommended)

About Klaviyo

klaviyo.com

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.