Sr. Implementation Consultant

Klaviyo(14 days ago)

RemoteFull TimeSenior$116,000 - $174,000Professional Services

About this role

A Sr. Implementation Consultant at Klaviyo leads enterprise customer implementations, owning project plans, timelines, and delivery to accelerate time-to-value. The role engages early in presales to shape delivery strategy and craft Statements of Work, then manages complex, cross-functional implementations across global teams. This position acts as the primary customer contact during implementation and ensures customers are set up for long-term success.

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Required Skills

SaaS Implementation
Project Management
SOW Creation
Consultative Selling
Stakeholder Management
API Integration
Webhooks
Martech
Email
SMS

+2 more

Qualifications

PMP Certification

About Klaviyo

klaviyo.com

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.