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Sr. Manager, B2B Field Service Operations at Samsung US - ApplyBlast

Sr. Manager, B2B Field Service Operations

Samsung US

2 months ago

3.5 on Glassdoor

Plano, Texas, United States

Onsite

Full Time

Manager

0 applicants

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About this role

The Sr. Manager, B2B Field Service Operations oversees B2B escalations and service solutions for Samsung Electronics America, ensuring high‑quality support for hotel TV, CFA, RCLL, Inspire, and monitor services. The role manages inventory, coordinates control tower agents, and drives customer‑facing support and VOC initiatives to enhance brand image and customer loyalty.

Responsibilities

Oversee B2B escalations and service solutions
Manage operation inventory stock forecasting and monitoring
Mentor Control Tower agents as Tier 1 support

Skills

About Samsung US

samsung.com

Headquarters

Suwon, Gyeonggi-Do, South Korea

Company Size

10001+ employees

Founded

1969

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Samsung Research America is Samsung’s U.S.-based research and development organization, focused on advancing technologies in areas such as AI, digital health, mobile systems, communications, semiconductors, and consumer experiences. It develops new products, platforms, and innovations in collaboration with Samsung’s global business units and research teams.