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Sr Manager Contact Center Platforms & AI at University of Miami - ApplyBlast

Sr Manager Contact Center Platforms & AI

University of Miami

2 months ago

3.8 on Glassdoor

Medley, Florida, United States

Onsite

Full Time

Senior

0 applicants

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About this role

The Senior Manager of Contact Center Platforms & AI provides leadership and oversight for contact center platforms, artificial intelligence, automation, and digital engagement technologies to enhance patient and employee experiences. This role involves implementing and optimizing technology solutions, driving operational analytics, and partnering with stakeholders to improve service delivery and efficiency. The position requires managing platform governance, leading team development, and establishing performance measurement strategies to support enterprise operations.

Responsibilities

Lead strategic initiatives for contact center platforms, AI, and automation
Oversee platform governance, administration, and lifecycle management
Develop performance measurement strategies and operational analytics frameworks

Skills

About University of Miami

miami.edu

Headquarters

Miami, Florida, United States

Company Size

1001-5000 employees

Founded

1952

View Profile

The University of Miami is a private research university in Coral Gables, Florida, serving more than 16,000 students from around the world. It is a vibrant, diverse academic community focused on teaching and learning, the discovery of new knowledge through research, and service to the South Florida region and beyond. UM offers a wide range of undergraduate, graduate, and professional programs with an emphasis on interdisciplinary scholarship, innovation, and community engagement.