Sr Manager, Customer Experience
Fox Factory(23 hours ago)
About this role
The Senior Manager of Customer Experience leads customer service and warranty teams to deliver a top-tier post-sale experience for Fox Factory's automotive and aftermarket products. This role focuses on driving customer satisfaction, reducing warranty costs, and improving service performance by leveraging data, feedback, and cross-functional collaboration.
Required Skills
- Customer Service
- Warranty Management
- Data Analysis
- Problem Solving
- Leadership
- CRM
- Process Improvement
- Quality Assurance
- Automotive
- Communication
About Fox Factory
ridefox.comWith racing in its DNA and good times in its blood, FOX has enjoyed 50 years of going fast and taking chances. From twisting throttles to spinning pedals, we love all things on wheels. Buy your official FOX Factory suspension, apparel and accessories. Free delivery on orders above $99.
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