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Sr. Manager, Customer Success at Ōura - ApplyBlast

Sr. Manager, Customer Success

Ōura

10 days ago

Remote

Full Time

Senior

53 applicants

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About this role

The Sr. Manager, Customer Success leads and scales a high-performing team of Customer Success Managers to drive customer retention, expansion, and operational excellence. This role combines strategic vision with hands-on leadership, coaching the team, building scalable processes, and serving as an executive sponsor for key client relationships. The position requires navigating complex customer environments, including clinical data and regulatory frameworks, while collaborating across Sales, Product, and Marketing to optimize the customer journey.

Responsibilities

Lead and scale a high-performing team of Customer Success Managers
Drive customer retention, expansion, and operational excellence
Define and optimize the end-to-end customer journey and onboarding processes

Skills

About Ōura

ouraring.com

Headquarters

San Francisco, California, United States

Company Size

201-500 employees

Founded

2013

View Profile

Oura makes the Oura Ring, a discreet smart ring that continuously measures sleep, activity, recovery, heart rate, body temperature and stress to deliver personalized health insights. The ring pairs with the Oura mobile app to track sleep quality, readiness, and daily activity, surface long-term trends, and provide actionable guidance for better rest, recovery, and performance. Aimed at health-conscious consumers and professionals, Oura offers subscription features for advanced metrics and is now HSA/FSA eligible for easier purchase.