Sr Manager, Customer Support
Blackbaud(1 month ago)
HybridFull TimeManager$136,938 - $178,446 (estimated)Customer Support
Apply NowAbout this role
The Sr Manager, Customer Support (India) leads frontline (L1) and advanced (L2) support teams for Blackbaud solutions and integrations, owning team objectives and performance metrics. The role partners across a global matrix organization to align on standards and execute India-specific operations while driving organizational alignment through strategic communication and leadership.
Required Skills
- Recruiting
- Onboarding
- Mentoring
- Performance Management
- Operational Excellence
- Process Improvement
- Problem Solving
- Stakeholder Management
- Collaboration
- Communication
+1 more
Qualifications
- Bachelor's Degree
- 6+ Years Experience
About Blackbaud
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