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Sr. Manager of Support Operations, Inspection at Porch Group - ApplyBlast

Sr. Manager of Support Operations, Inspection

Porch Group

1 month ago

Remote

Full Time

Senior

3 applicants

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About this role

The Senior Manager of Support Operations, Inspection leads the day-to-day performance, tooling, and people-leadership of Porch Group's distributed support organization. This role is responsible for managing a remote workforce, modernizing support systems like Intercom and Five9, and shaping the AI-powered future of customer support. The position involves driving operational metrics, managing budgets, and collaborating with cross-functional teams to enhance the customer experience.

Responsibilities

Own support operations performance and drive metrics across multiple channels
Lead a distributed remote workforce and manage staffing models across time zones
Modernize support tools and systems including AI agent configuration and automation

Skills

About Porch Group

porchgroup.com

Headquarters

Seattle, Washington, United States

Company Size

1001-5000 employees

Founded

2013

View Profile

Porch Group is a technology company and insurance holding company that provides software and services across multiple home-related industries, including home inspection, moving, utilities, real estate, mortgage, title & closing, and warranty. Through its portfolio of companies — including ISN, Palmtech, and HireAHelper — it serves both businesses and consumers across the full lifecycle of homeownership. Porch Group also offers homeowners services such as insurance, home maintenance, and move-in assistance through its network of partners.