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oraclecloudinfrastructure
The Sr Manager, Process Training oversees and coordinates training activities within the customer service domain, focusing on both voice and non-voice processes. This role involves enhancing training effectiveness by reviewing materials, designing KRAs, and collaborating with call center management and client stakeholders. The position requires developing cross-training resources, SOPs, and preparing training reports and dashboards to support operational goals.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for oraclecloudinfrastructure.