Sr. Manager, Service Operational Excellence

Lucid Motors(1 month ago)

Newark, CAOnsiteFull TimeManager$157,500 - $231,000Service Operations

About this role

Senior manager role at Lucid focused on advancing the operational maturity and service quality of the company's service network. The position serves as a strategic liaison between field teams and headquarters to ensure scalable, customer-centric service programs and alignment across corporate functions; the role is based in Newark, CA.

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Required Skills

Operational Audits
KPI Tracking
SOP Development
Process Improvement
Coaching
CRM Management
Data Analysis
Dashboarding
Executive Presentation
Cross-Functional Collaboration

+7 more

Qualifications

Bachelor's Degree in Business, Operations, or Automotive Technology
MBA
Lean Six Sigma

About Lucid Motors

lucidmotors.com

Lucid Motors (Lucid Group, Inc.) is an American electric vehicle company that designs and manufactures luxury, technology-forward EVs focused on sustainable mobility and a reimagined driving experience. Founded in 2007 and headquartered in Newark, California, Lucid’s flagship Lucid Air emphasizes long range, high efficiency, premium interiors, and advanced powertrain and battery engineering; the company sells and leases vehicles directly and provides customer support and service. Lucid positions itself in the premium EV market by combining in-house hardware and software innovation with global sales and service expansion.