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© All Rights Reserved. ApplyBlast.com
SquareTrade
The Sr. Manager, Service Strategy & Operations Analytics leads the North America service operations analytics strategy, including the multi-year vision, operating model, and roadmap for data, analytics, and AI-enabled decision support. This role builds scalable analytics capabilities, strengthens KPI architecture, and translates operational, customer, and financial insights into measurable business outcomes. The position serves as a strategic advisor to senior leaders, partnering across Operations, Customer Experience, Product, Engineering, and Finance to improve performance visibility and shape long-term service delivery strategy.
Headquarters
Brisbane, California, United States
Company Size
501-1000 employees
Founded
1999
Allstate Protection Plans (also known as SquareTrade) provides extended warranty and protection plans for consumer electronics, appliances, and mobile devices. It sells coverage through retailers and directly, offering options like accidental damage protection, on-site and mail-in repairs, and streamlined claims processing. The company partners with major retailers and maintains a network of technicians and service centers to minimize customer downtime. Allstate Protection Plans emphasizes transparent pricing, flexible plans, and fast, simple support for device failures and accidental damage.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for SquareTrade.