Sr. Manager, UX Research
HighLevel(15 days ago)
About this role
Senior Manager of UX Research at HighLevel will build and lead the company’s UX research function to ensure user insight drives product strategy and decision-making. The role partners with Product, Design, Engineering, Data, and GTM to surface opportunities across SMB and agency segments and shape long-term product direction. This position supports a remote-first, high-growth SaaS platform focused on sales and marketing for agencies and small businesses.
Required Skills
- UX Research
- User Interviews
- Usability Testing
- Qualitative Analysis
- Quantitative Analysis
- Research Strategy
- Team Leadership
- Stakeholder Communication
- Research Operations
- Competitive Analysis
+1 more
About HighLevel
gohighlevel.comGoHighLevel is an all‑in‑one marketing and CRM platform built for digital marketing agencies to capture, nurture, and manage client leads and campaigns. It bundles CRM/pipelines, automated workflows, landing pages and funnels, email/SMS marketing, appointment scheduling, calling/tracking, and reputation management into a white‑label SaaS agencies can brand and resell. Agencies use GoHighLevel to consolidate separate tools, automate client funnels and communications, track performance, and deliver a turnkey branded software solution without building their own stack.