Sr. Member Service Officer (Warner Bros)
First Entertainment Credit Union(27 days ago)
About this role
The Sr. Member Service Officer at First Entertainment Credit Union serves as a primary point of contact for current and potential members, focusing on delivering an excellent in-branch service experience. The role centers on building and deepening financial relationships with members through education and advising on credit union products and services. This position also supports the credit union’s mission by positively impacting profitability, expense control, and member satisfaction. The role is based at the Warner Bros location in Hollywood, CA and reports to the Sr. Branch Manager.
Required Skills
- Member Relationships
- Customer Service
- Financial Needs Assessment
- Product Knowledge
- Sales Skills
- Cross Selling
- Cash Handling
- Account Maintenance
- Fraud Resolution
- Conflict Resolution
+10 more
Qualifications
- High School Diploma or Equivalent
About First Entertainment Credit Union
firstent.orgFirst Entertainment Credit Union (First Entertainment CU) is a membership-based credit union that provides banking and financial services tailored to entertainment professionals and creators. Branded as "Banking for Creators," it offers deposit accounts, lending, and customized financial solutions designed around the irregular income and career needs common in the entertainment industry. The credit union emphasizes personalized service and industry-aware support to help members manage their finances and grow their careers.
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