Sr Operations Manager
GlobalLinker(1 month ago)
About this role
Senior leader responsible for overseeing large-scale BPO and contact center operations across multiple clients, driving service delivery and operational excellence. The role focuses on strategic alignment, stakeholder engagement, and ensuring scalable, high-quality customer experiences.
Required Skills
- Call Center
- BPO Operations
- Service Delivery
- Workforce Management
- Quality Assurance
- Training Development
- Performance Management
- KPI Management
- Risk Management
- Change Management
+5 more
Qualifications
- Bachelor’s Degree in Business Administration or Related Field
About GlobalLinker
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