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Sr. Product Analyst at Help Scout - ApplyBlast

Sr. Product Analyst

Help Scout

4 months ago

3.1 on Glassdoor

Remote

Full Time

Senior

6 applicants

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About this role

Help Scout is seeking its first dedicated Product Analyst to serve as the primary bridge between the Data & Analytics and Product teams. This leadership role involves owning the end-to-end Mixpanel strategy, defining event taxonomies, and translating complex data into actionable insights that drive product decisions. You will collaborate with engineering and design leaders to analyze user behavior and ensure data quality within the new BigQuery-based data lake.

Responsibilities

Own end-to-end Mixpanel instrumentation and event taxonomy strategy
Partner with product leads to define analytical questions and roadmaps
Build and maintain interactive dashboards for core product KPIs using Hex
Design and analyze rigorous A/B experiments to drive feature adoption
Translate complex data findings into clear product narratives and recommendations

Skills

About Help Scout

helpscout.com

Headquarters

Boston, Massachusetts, United States

Company Size

51-200 employees

Founded

2011

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Help Scout is a customer support platform that provides businesses with a shared inbox, help center, and live chat software to streamline customer communications. Its tools are designed to facilitate easy management of customer inquiries, ensuring that teams can collaborate effectively while offering top-notch support. Help Scout prioritizes user experience and accessibility, making it an ideal choice for organizations looking to enhance their customer service capabilities.