Sr. Program Manager, Scaled Success Strategy
Klaviyo(12 hours ago)
About this role
The Senior Program Manager, Scaled Success Strategy at Klaviyo oversees programs that support multiple customers simultaneously, focusing on customer retention, growth, and product adoption. The role involves cross-functional collaboration to design, optimize, and execute large-scale customer success initiatives.
Required Skills
- Program Management
- Customer Success
- Customer Journey
- Data Analysis
- AI
- Project Management
- Scaling Programs
- Customer Retention
- Financial Analysis
- Growth Strategies
About Klaviyo
klaviyo.comKlaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.
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