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Sr. Program Manager, Scaled Success Strategy at Klaviyo - ApplyBlast

Sr. Program Manager, Scaled Success Strategy

Klaviyo

7 months ago

3.3 on Glassdoor

Remote

Full Time

Senior

13 applicants

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About this role

The Senior Program Manager, Scaled Success Strategy at Klaviyo is responsible for designing and executing programs that support multiple customers simultaneously, focusing on customer success milestones such as retention, growth, and adoption. They collaborate cross-functionally to optimize customer journeys and drive measurable business outcomes.

Skills

Qualifications

4+ years Customer Success experienceExperience in SaaS/Tech environmentProven success in launching customer programsExperience with customer journey mappingExperience with metrics and data analysis

About Klaviyo

klaviyo.com

Headquarters

Boston, Massachusetts, United States

Company Size

1001-5000 employees

Founded

2012

View Profile

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.