Sr. Program Manager, Scaled Success Strategy

Klaviyo(8 hours ago)

RemoteFull TimeSenior$88,000 - $132,000Customer Success / Program Management

About this role

The Senior Program Manager, Scaled Success Strategy at Klaviyo is responsible for designing and executing programs that support multiple customers simultaneously, focusing on customer success milestones such as retention, growth, and adoption. They collaborate cross-functionally to optimize customer journeys and drive measurable business outcomes.

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Required Skills

Customer Success
Program Management
Customer Journey Mapping
AI
Data Analysis
Project Management
Community Engagement
Customer Education
Workflow Optimization
Scalability

Qualifications

4+ years Customer Success experience
Experience in SaaS/Tech environment
Proven success in launching customer programs
Experience with customer journey mapping
Experience with metrics and data analysis

About Klaviyo

klaviyo.com

Klaviyo is a B2C CRM and marketing automation platform that unifies AI-powered email and SMS to help ecommerce brands drive growth and retention. It uses customer data, advanced segmentation, and automation flows to deliver personalized, omnichannel experiences across email, SMS, WhatsApp, and more — including AI-driven capabilities via K:AI Agents. Klaviyo emphasizes measurable results with analytics, testing, and integrations with major ecommerce platforms to boost revenue and lifetime value. Companies use it to build targeted lifecycle campaigns, personalized messaging, and data-driven retention strategies at scale.

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