Sr. Quality Evaluator (aspiring to be 100%)

Philip Morris International(1 month ago)

Bogotá, ColombiaOnsiteFull TimeSenior$88,890 - $122,156 (estimated)Quality Assurance

About this role

A Senior Quality Evaluator ensures contact center interactions meet established quality standards and contributes insights to improve overall program performance. The role partners with leadership, delivery teams, and clients to maintain scoring consistency and support operational excellence.

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Required Skills

Call Monitoring
Email Evaluation
Chat Evaluation
Quality Auditing
Calibration
Reporting
Stakeholder Management
Metrics Analysis
Process Improvement
Program Knowledge

About Philip Morris International

pmi.com

Philip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.

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